Four Points by Sheraton Toronto Airport

We were stranded in Toronto due to the snow and plane crash. No winter clothing (it was -20) and no place to stay. Alas, the other stranded 7000 passengers from the cancelled flights got to the hotel before we did and took all of the vacant rooms. The shuttle driver was lovely and so helpful to even get us to the hotel where we sat in the lobby for 5 hours from midnight until 5 a.m. The desk staff were incredible. If they had had a vacant room, they would have given it to us but not a single one was available or ready to use as there was no housekeeping staff to clean after other guests checked out for early morning flights. I have stayed many times at your properties and have always had excellent experiences but the desk staff at this hotel went above and beyond in my opinion. They called just about every hotel in the area looking for a room for us and when one was finally found at the Quality Inn in Burlington, they even checked with the taxi driver to make sure it was a clean and well run motel for 2 senior widows stranded in the snow. I cannot thank them enough for looking out for us and making sure we would be okay.

The location of the hotel was very close to the airport, the staff were helpful, polite and friendly, and the room was clean.

The shuttle was on time and took us to the airport very fast. When we left, the kids forgot to take from their room a cinch sack, but we contacted the hotel and they found it and kept it for us to pick up when we returned from our trip. Very helpful and much appreciated!

The room was sizeable with 2 double beds which was very welcomed after our flight from Heathrow and then our onward flight onto Calgary.

The room was excellent - comfortable and spacious for a single traveler. I liked how close it was to the airport, especially since I was to leave the following day. The fitness room was new and modern, allowing me to get in a satisfying workout. Dinner was good and breakfast was excellent. All staff were friendly and helpful, especially those in the bar and restaurant.