Four Points by Sheraton Toronto Airport

We were stranded in Toronto due to the snow and plane crash. No winter clothing (it was -20) and no place to stay. Alas, the other stranded 7000 passengers from the cancelled flights got to the hotel before we did and took all of the vacant rooms. The shuttle driver was lovely and so helpful to even get us to the hotel where we sat in the lobby for 5 hours from midnight until 5 a.m. The desk staff were incredible. If they had had a vacant room, they would have given it to us but not a single one was available or ready to use as there was no housekeeping staff to clean after other guests checked out for early morning flights. I have stayed many times at your properties and have always had excellent experiences but the desk staff at this hotel went above and beyond in my opinion. They called just about every hotel in the area looking for a room for us and when one was finally found at the Quality Inn in Burlington, they even checked with the taxi driver to make sure it was a clean and well run motel for 2 senior widows stranded in the snow. I cannot thank them enough for looking out for us and making sure we would be okay.

The cleanliness, proximity to the airport with shuttle service and an available restaurant on site

The hotel was perfect. It's walking distance from terminal 3. The guy who checked me in, Fari I think his name was was wonderful. Friendly and efficient. The restaurant was still open and I had good service there too by all the staff. It's a perfect location and great for a short stay. The room was really big and had everything I could have needed. Coffee machine, hairdryer, alarm clock. I had the best night sleep . It was really a perfect stay. I will definitely return

Localizacion

l liked the convenience of the location of the Hotel. It was only a ten-minute ride to the Hotel from the airport. It is walkable but my wife had injured her foot and was no very mobile. We appreciated the complimentary shuttle that picked us up. I made sure to tip the driver. The room was very clean. They had a beautiful unique patterned carpet. The bed was comfortable. They had a 55 inch flat screen TV which was great. I was able to catch Sunday Night Football just in time. The shower had hot water and the pressure was good. I was appreciated of being allowed a late check out since we arrived a little late and wanted to sleep in a little late.